bd11 1bd Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services on the bd11 1bd platform. It is in effect whenever you visit our website, register an account, make a deposit or withdrawal, play games, or contact live support.

By using our services, you are considered to have agreed to the terms of this Privacy Policy. This policy is an integral part of our Terms and Conditions. We recommend reading both documents together.

bd11 1bd provides services only to individuals aged 21 or above. If you provide an incorrect age at registration, we reserve the right to close that account.

2. What Information We Collect

2.1 Information Provided Directly

Information you voluntarily provide when creating an account or contacting us:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Residential address

2.2 Automatically Collected Information

When you visit our site, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of visit
• Which pages you viewed and which features you used
• Cookie and local storage data

2.3 Transaction-Related Information

A record of every deposit, withdrawal, or bonus claim is stored in our system. This includes the transaction amount, method, time, and status.

3. Purpose of Using Your Information

bd11 1bd uses your information for the following purposes:

• To complete account registration and identity verification
• To process deposits and withdrawals securely
• To activate bonuses and promotions and deliver them to the correct account
• To provide 24/7 live chat and email support
• To prevent fraud and unauthorised account use
• To improve service quality and manage relevant communications
• To meet legal obligations

We never sell your information to third parties. Information may only be shared with trusted partners for payment processing or technical infrastructure purposes — only when necessary and under strict confidentiality terms.

4. How We Protect Your Information

bd11 1bd uses SSL (Secure Socket Layer) encryption technology to protect your personal and financial information. This means all data exchanged between your browser and our servers is encrypted.

Access to our database is controlled, and only authorised staff can view specific information as needed. All access is logged and regular security reviews are carried out.

4.1 Password Protection

Your password is stored in hashed form — no staff member or system can read it directly. We will never ask for your password by email or chat.

4.2 Payment Security

Transactions through all payment channels — including bKash, Nagad, Rocket, and Upay — are completed through separate secure gateways. We never store your mobile banking PIN or OTP.

5. Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored in your browser. They are mainly of three types:

• Essential Cookies: To maintain login sessions and ensure security — without these, the site cannot function properly.
• Functional Cookies: To remember language preferences and account settings.
• Analytical Cookies: To understand which parts of the site are used most, helping us improve our services.

You can disable cookies from your browser settings, but some services may not work properly if you do.

6. When Information May Be Disclosed

We generally do not disclose your information to third parties. However, information may be shared in the following situations:

• With authorised payment gateways to complete payment processing
• With trusted partners providing technical services (hosting, security)
• In response to a valid legal order from a competent court or authority
• With relevant financial institutions for fraud investigations

Before sharing information with third parties, we ensure they follow equivalent privacy protection standards.

7. How Long We Retain Your Information

All your information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal and financial dispute resolution purposes.

Transaction records are retained for a minimum of five years, as required for financial accountability. Once the retention period ends, data is securely deleted.

8. Your Rights

As a bd11 1bd member, you have certain rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted — subject to legal obligations.
• Right to Object to Processing: You may request to opt out of marketing communications.
• Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact us via live chat or email. We aim to respond within banking business days.

Our Responsible Gaming guidelines also contain information on account limits and self-exclusion.

9. Protection of Minors

bd11 1bd strictly follows a 21+ age policy (for users aged 21 and above). We do not knowingly collect any information from minors. Age is verified at registration, and if any account is found suspicious, additional verification is requested.

If we become aware that a minor's information is in our system, that information will be deleted immediately and the related account will be closed.

10. Third-Party Links and Services

bKash, Nagad, Rocket, Upay, and bank transfers used in our payment process each have their own privacy policies. Those policies also apply when you use these services.

Game service providers (such as Evolution, Pragmatic Play, PG Soft, JILI, Spribe) may collect gameplay data within their software — that falls under their own policies. We do not have control over that information.

11. Policy Changes and Updates

We may update this Privacy Policy from time to time. If any significant changes are made, notice will be given in advance via the registered email address or a notice on the site.

If you continue using the service after changes are made, you will be considered to have agreed to the updated policy. The date of the latest update will always be shown at the top of this page.

If anything is unclear, you can find answers in our FAQ section or contact support directly.

12. Contact Information

For any questions about this Privacy Policy or your information, contact us: